Ask the Expert Special: Freshdesk API's and Custom Objects

Community HQ

Nov 30, 2022, 3:00 – 4:00 PM


About this event

​Sukanya Arunachalam, Customer Success Engineer, at Freshworks, is set to take the stage at a special ‘Ask Me Anything' session.

🎥 Topic: 

  1. API: Overview and capabilities 
  2. Custom Objects

📅 Date: November 30

Time: 4 PM CET/ 10 AM ET

💡 You will hear about and learn from real-time demos on

  • APIs & how they are used
  • Automating workflows using webhooks
  • Automating data exchange via integrations
  • Data extraction made easy by using custom objects


I got lucky to start and continue my career with a customer-facing job in an expeditiously growing company with over 8 plus years of experience. Starting as a Support Engineer really helped me to shape myself to have a "Customer First" attitude and to become this ardent customer experience representative.

Having gained some technical exposure on how SaaS-based products function and have found some success in the areas of Implementation, customer support, framing/coordinating processes, and coaching analysts, I am working on understanding the workflow model of different businesses across SaaS to help offer recommendations which in turn would help deliver better ROI and improve our customers KPI’s!


  • Sukanya Arunachalam


    Lead - Customer Success Engineer