Introducing the Freshservice Solution Booth - a live expert-led walk-through of solutions to frequently faced IT/ Freshservice challenges. 🎥 Topic: Improving employee/ user satisfaction through automation, SLA tracking, and timely notifications 📅 Date: December 1, 2022 ⏱ Time: 5 PM CET/ 8 AM PST/ 9:30 PM IST 🎤Speaker: Kenneth Hayward (Ken) 💡 About the session: Understand the nuance behind one of the most important ticket fields and TWO of the most important automation in your Freshervice instance. Set the right expectations with your agents and end users to achieve better SLA attainment, user experience, and customer satisfaction.POST YOUR QUESTIONS HERE
Freshworks
Solution Architect
Thursday, December 1, 2022
4:00 PM – 5:00 PM UTC
| Welcome & Introductions |
| SLA clock interaction with Ticket Status; how to customize your Status options |
| The most important automations in Freshservice and how to customize them |
| Reports and escalations on SLA attainment |
| Notifications in the Ticket Lifecycle, and getting the most out of your CSAT surveys |
| Q & A Session |
