Introducing the Freshservice Solution Booth - a live expert-led walk-through of solutions to frequently faced IT/ Freshservice challenges.
🎥 Topic: Improving employee/ user satisfaction through automation, SLA tracking, and timely notifications
📅 Date: December 1, 2022
⏱ Time: 5 PM CET/ 8 AM PST/ 9:30 PM IST
🎤Speaker: Kenneth Hayward (Ken)
💡 About the session:
Understand the nuance behind one of the most important ticket fields and TWO of the most important automation in your Freshervice instance. Set the right expectations with your agents and end users to achieve better SLA attainment, user experience, and customer satisfaction.