Jun 29, 2022, 3:00 – 4:00 PM (UTC)
Join this interactive session with Stephen Mann and Subhashree Veeraraghavan as they uncover key insights from the Freshservice Service Management Benchmark Report 2022 (FBR 2022) and discuss the key performance indicators (KPIs) of IT Service Management that will help IT leaders to decide and act on what levers to pull, to deliver a delightful experience to employees and customers.
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“Where do you stand in your journey to modernizing service delivery?” is an important question that IT leaders and practitioners are expected to answer at all times.
The need to measure the performance of an IT organization using a set of quantifiable and measurable metrics becomes an essential step to achieving aspirational goals. As the fundamentals of IT Service Management are continuous improvement, organizations should continuously evaluate as they take a baseline of existing standards to bridge the gap between current processes and aspirational goals.
Join this interactive session with Stephen Mann and Subhashree Veeraraghavan as they uncover key insights from the Freshservice Service Management Benchmark Report 2022 (FBR 2022) and discuss the key performance indicators (KPIs) of IT Service Management that will help IT leaders to decide and act on what levers to pull, to deliver a delightful experience to employees and customers.
Key takeaways from this session:
Details
Date: Wednesday, June 29, 2022
Time: 11 am EST/ 8 am PST
ITSM.tools
Principal Analyst and Content Director
Freshworks
Manager, Product Marketing
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